The term “No-Show” refers to an appointment missed by a client.
The term “Cancellation” describes an appointment canceled by a client with less than 24-hour notice.
The term “Late” refers to a client with a scheduled appointment that arrives 5 minutes late.
Because of the ever-growing demands for veterinary services, very limited availability, and the ever-increasing number of no-shows, along with same-day cancellations, a charge will be applied to a client's account for any missed appointments or cancellations. The charge for no-shows and cancellations is equal to the exam fee.
We strive to provide the most accommodating and fair services to all patients and clients. Our goal is to provide the most timely care we can, with respect not only to the doctor’s schedule but also to the ever-rising demand for appointments. If an appointment must be canceled, we do ask that more than 24-hour notice is given. This can be done by phone call, voicemail, email, or text message. This will allow us to accommodate other patients and clients who may need care that day.
In the event that a client arrives late to their appointment, we will check with the veterinarian to assess if your pet will be able to be seen that same day. If they cannot, the appointment will be scheduled for a future visit. Should this happen more than twice in a single calendar year, the exam fee charge will be applied to your client account. A client will be required to prepay for future scheduled appointments if they no-show twice within one calendar year.
For new clients, we require an advance deposit equal to the exam fee for the first appointment. Any future appointments can be made without the deposit. The first appointment deposit will be applied to the exam fee. If the client cancels the first appointment up to 24 hours before we will refund the deposit in full. If the deposit is unpaid 24 hours before the appointment we will cancel the appointment in order to free it up for another patient.